APPLICATION FEATURES

Carefully assembled and integrated features to drive efficiency and productivity throughout the service organization. Give the collective organizational support and knowledge your technicians need to fix it right every time.

Structured data for your business

All content is managed based on key product attributes such as Make, Model. Manufactured Year, Product Type, Category, Error Codes, Product Options and other customized parameters.

Power Scan

We know the need for quickly scanning bar codes, QR codes, text codes to input accurate data. Collabtic offers pattern recognition, OCR (optical character recognition), and custom screens to make this task easy as cheese.

Organized data capture

Capture valuable machine problem information in a clean structured way to get support from the organization and for faster knowledge sharing.

Monitor and measure service success based on Fix status

Track fix status and fix rates to develop deep insight about solutions found, repair detail parts replaced, and failure trends. Leverage machine insight to provide proactive alerts to techs.

Share Fix

Shared fix lets techs quickly log details about their field discovery on machine fixes such as parts used, time taken, special tools required and other observations.

Documents

Keep all manuals and bulletins in one place, of course organized by machine and repair attributes.

TechInfo enables the users to store, share, bookmark and download content anytime and from anywhere. Organize by content type, folders, tags, access control, etc.

GTS

GTS is a state-of-the-art module that let’s diagnostics experts quickly create detailed guided instructions to resolve problems using an online interface. Once completed, the procedures can be published and are available in a easy to follow technician friendly format on their phones and tablets.

Read More

Probing Questions

Author, publish and use set of conditional questions that provide better problem discovery with the end customer. This feature enables techs to ask all the pertinent questions and not forget any key pieces of information that must be obtained from the customer before they begin diagnosis of the machine.

Escalation Management

Eliminate dependency on emails and escalate field issues directly from where they are logged. Emails are hard to track causing issues slip through the cracks. With Escalation Management, escalations remain front and center of the users with automated reminders.

Loading...

Search and Connect the dots

Collabtic not only offers powerful indexed search but helps connect various data elements such as machine fix, repair info, parts, images, video and related users in one search

Organize your teams by Workstreams

Workstreams offers an effective way to get a team and your data organized by logical groups such as a department, region, skill set, product specialist, branch office, function etc. You can also share content and team members across various workstreams. Workstreams is also an efficient way to get your 3rd party providers get involved in the organization while maintaining confidentiality and following company policies.