Application Features

Features designed to optimize and grow your service business

We have worked with our customers to continuously optimize the Collabtic platform to provide the most effective experience for your technicians.
Collabtic Feature designed to optimize and grow your business

Deeper look at some of the collaboration platform features

Collaboration Platform features - Knowledgebase included

Collaboration & Knowledgebase

Organized and effective collaboration across your service organization and partners, increasing performance and building a knowledge-rich repository of critical service information for the technicians.All communication is tracked to capture field fixes, product issue resolutions, key contributors, and valuable reference information such as images and videos. Never lose your learnings from the field again with our collabtic’s collaboration platform features.

Tech Support and Automation

Tech Support module empowers your support team to efficiently route and manage support requests so you can deliver the most effective support to the field and meet your SLA targets.
Collabtic's tech support feature
Collabtic's Workflow feature

Workflows & SOPs

Drag and Drop to create and deploy interactive workflows for trouble shooting, SOPs, checklists and variety of other use cases. Technicians can easily follow interactive procedures on their mobile apps, capture diagnostic data and submit completed procedures.

Service Information

Store, organize and author service information by variety of product attributes, folders and data types. Built-in approval workflow to ensure that only approved information is made available to the end users.
Collabtic's Service information feature
collabtic's Marketplace feature

LMS / Training

Publish and track training for your technicians and customers with our best collaboration platform features. Integrated quizzes, surveys, and certificates to ensure full training workflow. Set up and publish training in minutes with integrated zoom webinar features. Selling training? We integrate with 360 payments to accept credit card payments for training. Contact for Demo

Schedule & Dispatch

Fast and efficient way to schedule and dispatch service with our web and mobile apps. Set appointments, track jobs by technicians, stay informed at every step and never miss a beat..
Collabtic's Schedule dispatch feature
Collabtic's Tool and machine integration feature

Tool and machine integration

Seamlessly integrate with field equipment, diagnostic tools or applications to collect, manage and deliver operational or service data. Trigger workflows and alerts based on machine data.

Marketplace

Got services, support or training to sell? Well, Marketplace does just that. It’s a place where, as a business, you can enable your customers to find, request or purchase variety of services.
collabtic's Marketplace feature
Collabtic's Escalation Management

Escalation Management

Eliminate dependency on emails and escalate field issues directly from where they are logged. Emails are hard to track causing issues slip through the cracks. With Escalation Management, escalations remain front and center of the users with automated reminders.

Search and Connect the dots

Collabtic not only offers powerful indexed search but helps connect various data elements such as machine fix, repair info, parts, images, video and related users in one search
Collabtic's search and connect feature

Fit for your business needs..

speed and performance benefit

Fast customization

Consider your target processes delivered with the fast customization of Collabtic features.

speed and performance benefit

Speed and Performance

Keep your technicians and service organization moving with the fast performance of Collabtic collaboration platform features.

speed and performance benefit

Google Translations

Out-of-the-box multilingual platform with integrated Google Translations.

speed and performance benefit

Guided Routines

Traceable field procedures to ensure compliance. Check out the Guided Workflows.

speed and performance benefit

Automation

Give time back to your technicians with workflow automation.

speed and performance benefit

Integrations

speed and performance benefit

Benefit #7

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speed and performance benefit

Benefit #8

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