Your new Service Workspace
Collabtic is a collaboration platform which is empowering organizations to increase technician productivity and first-time-fix-rates with collaboration tools and workflow automation. Onboard, train, and support new technicians while enhancing the performance of existing technicians.
Trusted by Industry Leaders
Service businesses across industries have adopted Collabtic to drive efficiency and profitability.
Driving Service Performance & Efficiency.
Collabtic is a Collaboration Platform for Technicians that enables technicians, subject matter experts, and trainers to efficiently work together to quickly diagnose and resolve machine issues. Collabtic’s AI-driven knowledge base builds organizational intelligence as the system is used, providing proactive recommendations to technicians.
Accelerating the service process with Collaboration Platform
The All-In-One Collabtic service platform provides a variety of features and capabilities for faster issue resolution, knowledge sharing, and planning.
Collaboration & Knowledgebase
Collaboration Platform & AI tools for quicker issue resolution across the service organization.
Tech Support & Automation
Organize your tech support teams and automatically route support requests.
Guided Workflows and SOPs
No-code drag-n-drop workflows to create interactive procedures to enhance support efficiency.
Service Information
Store, organize and deliver a variety of service information from one platform over mobile and web.
LMS/Training
Manage and deploy complete training process for your technicians to ensure service readiness and compliance.
Schedule and Dispatch
Highly efficient dispatch process to ensure optimal use of technician resources and meet customer expectations.
Tool & Machine Integration
Integrate your diagnostic tools and machine data to increase service efficiency.
Marketplace
Grow your service business by leveraging Collabtic's marketplace platform.
Types of customers
Franchise service
chain
OEMs and Dealer
Network
Mobile Service
Contracted service
network
Tech support
Team size
Whether you’re supporting a team of 5 or 20,000, businesses of a variety of sizes are leveraging Collabtic for their service operation.
User Role Types
Technicians
Tech Support
Dispatch
Engineers
Service Managers
Service Directors
Enterprise Grade
It’s the capability behind the features that provide maximum adaptability of Collabtic to your business. Flexible data models, workflow triggers, access controls, and data monitoring provide the insight you need to manage your service business.
Structured data for your business
On our collaboration platform, All content is managed based on key product attributes such as Make, Model. Manufactured Year, Product Type, Category, Error Codes, Product Options, and other customized parameters.
Workstreams & Access Control
Organize your service teams by groups, to manage data access rights. Granular access control based on roles and account types.
Integrated content authoring
Author well structure content with rich HTML editors, tags, folders, categories, systems and more. Create engaging and smart content to enable context-sensitive proactive recommendations to technicians.
Dashboards to track all aspects of workflows
Power dashboards with automated reports, emails and notifications keep everyone in the service loop. Metrics available on web and mobile apps.
SSO, APIs and then some
Integrate Collabtic in to your existing tool chain and workflows with provided APIs, URL based data transfer or files import through automated emails. We have implemented a wide variety of single sign-on integrations including SAML 2.0.
Our Enterprise Partners
Join today to transform and revolutionize how systems are designed around service data and knowledge base with our All-in-One Product suite to organize, track, monitor service data for your enterprise from day one.
We will be able to support our technicians more efficiently, help build their continuous knowledge base and provide a search engine to quickly find the information from past repair and service information.
Tech Support Team
Support
Christian Brothers Automotive
The talent and experience of our technicians is the most valuable resource we have. The Collabtic platform has allowed our company to better utilize this resource both collaboratively and cumulatively. Collabtic is quickly becoming a valuable tool in the MAS toolbox
Kevin DiVito
President
Mobile Auto Solutions
Marco technicians have significantly benefitted from the efficiencies offered by the Collabtic platform. Our service organization is improving with this change. We look forward to utilizing the platform company-wide.
Ron Norby
Director
MARCO
Collabtic has been a great provider of the service platform enabling their organization to drive knowledge sharing amongst their technicians, making their service process more efficient. Collabtic’s recent launch of Guided Trouble Shooting is another key feature SumoneOne is looking to leverage to develop smarter operating procedures for their technicians and installers.
