Driving Service Performance & Efficiency

Collabtic enables technicians, subject matter experts, trainers to efficiently work together to quickly diagnose and resolve machine issues. Collabtic’s AI-driven knowledge base builds organization intelligence as the system is used, providing pro-active recommendations to technicians.

Tech2Tech

Efficient Tech-to-tech communication with videos, images, audio, text and documents to resolve issues.

Knowledge Base

All confirmed fixes tracked with fault and machine information to provide pro-active recommendations.

Field Support

Powerful tools for Subject Matter Experts, Trainers and Project Managers to provide support to Field-Techs.

Tech Info & Parts

Store and access variety of technical information and dynamically map parts detail to issue resolution.

Guided Trouble Shooting (GTS)

Author service-workflows and technician-actions and push to mobile device for Technician Guidance.

Visual Data Collection

Leverage the power of the phone camera to expedite data collection and search across the platform.

Platform Customers

We’re driven by your success. We actively engage with our customers to plan features.

ENSURING A PRODUCTIVE SERVICE ORGANIZATION

Driving Collaboration and Knowledge Retention with every fix

Collabtic is designed to enable your service organization to exchange, retain and grow valuable knowledge to give your technicians the confidence and insight they need to service your customers.

MOBILE & INSTANT

Information organized and ready for access from wherever you need it

Manuals, Service Bulletins, Parts information, Firmware right at your fingertips through the phone or laptop. Structured documentation making it easy to organize, search pin and recall.