Communicate and Collaborate

Unique blend of features and capabilities to communicate real-time across the service organization and at the same time, track and serve-up information by product attributes such as models, error codes, product types, versions, etc.

Threads

Post, resolve and organize issues with images, videos, documents and track them by fix status and product attributes

Shared Fix

Technicians can clearly document their final issue resolution along with parts used, tools, difficulty level, time taken and other detail

Documentation

Innovative methods of capturing and storing documents which may also tracked by product attributes and versions

Workstreams

Organize your teams by workstreams (groups) to represent your overall team structure and field setup

Group Chat

In addition to structured communication using threads, Group chat provides quick way to share information and files

Escalations

Let the system track your time sensitive deliverables by providing variety of escalation options

Platform Customers

We’re driven by your success. We actively engage with our customers to plan features.

ENSURING A PRODUCTIVE SERVICE ORGANIZATION

Driving Collaboration and Knowledge Retention with every fix

Collabtic is designed to enable your service organization to exchange, retain and grow valuable knowledge to give your technicians the confidence and insight they need to service your customers.

MOBILE & INSTANT

Information organized and ready for access from wherever you need it

Manuals, Service Bulletins, Parts information, Firmware right at your fingertips through the phone or laptop. Structured documentation making it easy to organize, search pin and recall.