Collabtic is enabling Marco’s growing service organization and its certified technicians to develop a strong knowledge base, expedite the service process and increase collaboration amongst team members.
ROCHESTER HILLS, Mich., Aug. 20, 2018 /PRNewswire-PRWeb/ — Collabtic is helping businesses reduce call backs, minimize unnecessary parts replacement and lower mean time for repairs by taking advantage of a data-driven collaboration platform.
Retaining quality technicians is critical, and finding skilled technicians is getting increasingly difficult for a business. Collabtic provides a unified communication and collaboration platform for technicians to efficiently work together, as well as with the rest of the service organization. Collabtic provides a strong infrastructure for existing technicians, helps retain enterprise knowledge and enables new technicians to become informed faster.
Ron Norby, Regional Copier Service Manager at Marco stated, “Marco technicians have significantly benefitted from the efficiencies offered by the Collabtic platform. Our service organization is improving with this change. We look forward to utilizing the platform company-wide.”
Mohan Sethi, Founder of Collabtic, appreciates the partnership with Marco: “It has been our privilege to work with the team at Marco, who believed in the platform and have taken full advantage of its features and functions over the past 18 months. We are looking forward to further strengthening our relationship with them.
Collabtic has 2,000 technicians using the platform across its customer base in the Printing/Imaging and Automotive industries. Collabtic offers a wide range of solutions, such as Collaboration, Document Management, Tech Support Module, Blog-Style Information Sharing and System Analytics. Collabtic is accessed from both web and mobile apps.
Collabtic is a brand of Fieldpulse LLC, based out of Rochester Hills, Michigan. Fieldpulse is a developer of enterprise software products and custom software. It currently operates in the Printing/Imaging and Automotive industries.
Marco is one of the largest technology providers in the country with 53 offices throughout the Midwest and 32,000 customers nationwide. It specializes in business IT services, copier/printer solutions and managed and cloud services. Today, they have 1,100 employees across nine states.